Service satisfaction questionnaire

The questionnaire is filled out on

The questionnaire is filled out

Collection point used

Age (in years)

Sex

Nationality

Education

Profession

What reasons made you choose Laboratorio Alfa?

How satisfied are you with the ADMINISTRATIVE ACCEPTANCE AND TICKET PAYMENT SERVICE?

Waiting times at the counter

Courtesy of the operators

Clarity of information provided by secretaries

Accessibility to the facility

Comfort of the waiting room

Cleaning of the rooms

Waiting time between acceptance and collection

Courtesy of the staff

Willingness of staff to provide clarifications

Availability of a manager to provide clarifications

Clarity and completeness of the information received from those responsible

Attention must be paid to the sampling procedure by healthcare personnel

Courtesy of the doctors/nurses taking samples

Availability of a health manager to provide clarifications

Would you recommend this workshop to others?

Overall service satisfaction level

Respect for confidentiality

Have you ever viewed our WEBSITE?

Have you ever used the easy access form for admission?

If you used the facilitated access form at admissions, how satisfied are you with the service provided?

Have you ever downloaded your medical reports via our website, using the special password provided upon admission?

If you downloaded your reports via the website, how satisfied are you with the service offered?

If you have already had tests at this facility, you will find that the service is

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